BigCommerce Loyalty Points are not being issued

Incident Report for SiteVibes

Resolved

This incident has been resolved.

Posted Jan 14, 2025 - 17:59 CST

We are continuing to monitor for any further issues.

Posted Jan 14, 2025 - 08:32 CST

We are continuing to monitor for any further issues.

Posted Jan 14, 2025 - 06:32 CST

A fix has been implemented and we are monitoring the results.

Posted Jan 14, 2025 - 06:32 CST

The issue has been identified and a fix is being worked on. Orders are still being captured to award customer points.

Posted Jan 13, 2025 - 17:47 CST

This incident affected: SiteVibes Loyalty.