A fix has been implemented and we are monitoring the results.
Posted Oct 20, 2026 - 06:48 CDT
Update
We are continuing to work on a fix for this issue.
Posted Oct 19, 2026 - 07:36 CDT
Identified
We are currently experiencing degraded performance in one of our search and data indexing services. All core systems remain operational, but some data is displaying with a delay.
What you may notice:
- New orders may not yet appear in the dashboard - Newly submitted reviews may not yet appear right away in on-site review widgets - Product trends and review content in widgets may show slightly outdated information
Not affected:
- Loyalty programs and point balances - Analytics - Email & SMS services - Review collection (all new reviews are being captured and will appear once processing catches up)
No data has been lost. Our engineering team has a fix underway and is migrating to upgraded infrastructure on October 20, after which all delayed data will be fully synced. We’ll post an update once the migration is complete.
Posted Oct 19, 2026 - 07:31 CDT
This incident affected: SiteVibes Loyalty, SiteVibes Reviews, SiteVibes API, Social Proof & Trending Wall, and SiteVibes Dashboard.